I have not written a review on Yelp for quite some time, but I did want to take a moment to detail my experience at MINI of Cleveland. I have had uneven experiences at my local dealership, being left with an odd feeling of prejudgement (perhaps what happens when they borrow staff from the Bimmer dealership next door) and so I was uncertain as what to expect at this location. To surmise, the drivers side mirror of my 2010 Clubman was freshly smashed the (Friday) night I bought it, and the next day I had to go to Cleveland to visit family during a rather stressful time for us. On Monday my mother and I went to MINI of Cleveland for the first time, to enquire about the glass and the front "cap" I would need to replace in order to repair the mirror. I was waited on by Todd I believe, and he could not have been better. He promptly ordered both parts and had them for me the next day as promised, along with a "pick key," I'd also ordered, which my fob was missing. He even came outside to make sure everything was okay as I attempted to pop in the new glass. We were also waited on by two other gentlemen whose names I sadly don't recall, one who greeted us in Service and escorted us to Parts, and another in parts who ultimately handed over the cap once it was ready to be handled after being painted. The staff was always gracious and we always felt welcome, even though we had never bought a car from them. Driving a MINI on the very terribly and ***horribly ragged*** streets of Cleveland can be harrowing for me/us, but our experience at MINI of Cleveland went off without a hitch, and I just wanted to say thank you to them!!
Josh is very professional and knowledgeable. Great experience and great car. Thank you.
Had a road hazard claim. It's covered under the Tire and Wheel coverage I purchased when I bought the car here. They have washed my car and I'm back on the road!
Easiest car buying experience ever. No games. Staff from every department was courteous, attentive to my financial needs and to what I wanted in a vehicle...no haggling and I left completely thrilled with my new mini...and what a terrific driving machine!
We decided to downsize for convenience and stopped at MINI of Cleveland. Greeted by a enthusiastic sales rep. The whole experience was pleasant and seamless. This is the way to run a dealership. Great people and an beautiful facility. Thanks to all.
I just purchased a 2013 Toyota Scion IQ from Mini of Cleveland and am very satisfied with my experience. I called prior to coming in to see the car and Steven had it all ready for a test-drive. The transaction was smooth and simple! Everyone from sales to finance was friendly and helpful.
Had gone in to get an estimate for how much it would cost a month with me not having any credit and ended up leaving that day with a really nice deal on a 2015 Ford focus!!! Josh Lauderback was a huge help and was very good at explaining payments and gave us a lot of choices that met our criteria! Will definitely be going there again!!
JoshLauderback was courteous and highly professional. He's very knowledgeable and explained everything well. He handled the paperwork quickly and got me on the road the same day. I heartily recommend him!