I purchased a new Mini in March 2018, my first one ever. The sales manager has gone above and beyond my expectations to ensure that I was 100% satisfied with the car and the accessories purchased with it. I would highly recommend this dealer based on my experiences so far.
We just got a car from here! Josh L was our sales guy and he was the most efficient, well rounded guy on the lot. We were unsure of what we wanted and he jumped through every hoop possible to get us a car that fit our needs and wants! He was very patient and understanding and worked with us until we were completely satisfied! Although they specialize in Mini and Acura, this car lot has multiple options (we purchased a 2015 Honda CR-V) and we are extremely happy with our car!!! We would recommend Josh again and again to anyone in need of a new or used vehicle. Thanks again Josh and Mini!
We arrived at Mini of Cleveland to really just have a close look at the Mini Cooper. Having never really had the opportunity to see a mini up close we thought this would be our chance. We live approximately three hours from Cleveland, but we were up there on business and we decided to stop by. Josh Lauderback and Tyler Lewis meet us at the door and were very polite and friendly. We didn’t know what we wanted to drive, so we ended up driving a JCW Clubman and a S class Countryman. The wife wanted the larger Countryman and we found one she fell in love with. Both Josh and Tyler made us very comfortable and had answers for most all of our questions. Josh went with us on our test drives to show us the ropes of the Mini. He was very helpful and explained the Mini while we were driving. It turned out to be a very long day for us because we had not planned to buy a car that day. We couldn’t be more happy with the purchase. Well, I guess a JCW would have made me a little happier but this car was for my sweet wife and she loves the S model Countryman. We want to thank Josh, Tyler and Chris (GM) for their patience with us in this purchase. It took a long time for us to decide, in fact we were there after hours when we finally drove away in our new Mini Countryman S of Cleveland. Thanks again!
Whole establishment is friendly and welcoming. First time being there and talking with my salesperson Josh Lauderback was as if I grew up with him. Everyone there was kind and polite. I'd definitely recommend this dealership. Thanks again, Josh.
Second time leasing from MINI of Cleveland - excellent team, great experience, and awesome sales team. If you go, ask for Josh Lauderback he won't lead you the wrong way.
Josh Lauderback was a great salesman. Showed me exactly what I was looking for. Purchased the vehicle after test driving and Josh was able to explain everything so that I understood. Great Experience and will be recommending to friends and family. Everyone at the dealer was polite and very helpful with a first time buyer experience.
josh was very helpful throughout the entire process and was very professional and polite. experience overall was great
People were super nice. Quick work. Free wash. Lots of snacks.